All pok99 FAQs

pok99 has three VIP levels — Bronze, Silver and Gold. At the Bronze level you can receive up to 0.3% weekly cashback. At Silver that rises to up to 0.5%, and at Gold you can receive up to 0.8% weekly cashback. Each level comes with additional benefits and priority service.

Each week your cashback is calculated based on your net betting losses. Cashback is credited to your account at the percentage set for your VIP level. Bronze applies up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%. It goes directly to your wallet and is usually reflected at the start of the following week.

You can move to a higher VIP level gradually by playing regularly and staying active on the platform. Your level is determined by evaluating your activity and consistency of play. While no specific turnover figure is published, the more active you are, the sooner an upgrade opportunity arises. You can find out about level changes via live chat.

Gold VIP members receive up to 0.8% weekly cashback. On top of that, they get priority customer service, early access to special promotional offers, and a personalised experience. The support team gives Gold members extra attention, ensuring a better experience compared to regular members.

Once cashback has been credited to your account, it can be withdrawn subject to the applicable terms and conditions. A minimum withdrawal amount of ৳500 applies. For full details on the specific cashback balance terms, contact our 24/7 live chat or email [email protected].

pok99 currently supports four mobile banking methods for deposits — bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳300 for all methods. Each method is fast and secure, and deposits generally arrive in your account within a few minutes.

Deposits normally reflect within a few minutes. If your account has not been credited after 15–20 minutes, collect the transaction ID or a screenshot from your mobile banking app and contact live chat straight away. The 24/7 support team will resolve the matter promptly.

For any method — bKash, Nagad, Rocket or Upay — the minimum deposit amount is ৳300. Deposits below this are not accepted. You can contact support to find out about the maximum deposit limit and for more details.

Log in to your pok99 account, go to the Wallet or Deposit section and select Nagad. Enter the amount following the on-screen instructions, then complete the payment via the Nagad app or by dialling *167#. Once payment is confirmed, keep your transaction ID. You can start depositing from a minimum of ৳300.

pok99 itself does not deduct any deposit charges. However, bKash or other mobile banking providers may apply their own service charges — this depends entirely on their own policies. Check the charge details in your bKash app for the exact amount. A minimum deposit of ৳300 applies.

Yes, pok99 takes responsible gaming seriously. You can set your own deposit limit if you wish. Contact our support team via live chat or email [email protected] to arrange this. Keeping your budget under control is part of a healthy gaming experience.

If you feel you need a break for a while, you can use the cooling-off option. To activate this, make a request directly via live chat or email [email protected]. Taking a temporary step back (self-exclusion) is a healthy decision and we fully support it.

pok99 is for players aged 21 and above only. Registration or play on behalf of minors is strictly prohibited. You may be required to submit proof of age during identity verification. Parents are asked to ensure their children cannot access this platform.

Some common signs are: spending beyond your budget, repeatedly trying to chase losses, lying about your gambling, withdrawing from family or friends, and being unable to stop playing. If you notice these signs, seek help — it is not a weakness, it is the right decision.

You can reach out to mental health helplines and counselling services in Bangladesh. Talk to a family member or a trusted friend. Visit pok99's responsible gaming page and request self-exclusion if needed. Our support team is always ready to assist with empathy.

First make sure you have entered your username and password correctly — check whether there are any upper or lower case differences. Clear your browser cache and try again. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, contact live chat or email [email protected].

Go to the pok99 login page and fill in the registration form. Create your account using your name, mobile number and password. Please note that each person may hold only one account. Providing accurate information at registration is mandatory, as incorrect details can cause problems with withdrawals later.

No, each player may hold only one account at pok99. Creating multiple accounts is a violation of the rules and may result in account suspension or cancellation. Multiple members of the same household may each have their own separate account, but each account must have its own identity information and payment method.

If you need to update your personal details, you must contact the support team directly. Not everything can be changed on your own — changing your name in particular may require identity verification. Submit your request via live chat or by emailing [email protected].

To keep your account secure, use a password of at least 8 characters that combines uppercase letters, lowercase letters, numbers and special characters. Avoid easily guessable passwords such as your date of birth or 123456. Do not share your password with anyone and make a habit of changing it regularly.

Yes, it is mandatory. To prevent fraud and ensure security, pok99 only processes withdrawals to a mobile wallet (bKash, Nagad, Rocket or Upay) that is registered in the account holder's own name. Sending to someone else's wallet is not possible, and any such attempt may result in the request being rejected.

At pok99, withdrawals are generally completed within 10 to 45 minutes. If it takes longer, possible reasons include a pending identity verification, an issue with the wallet number provided, or a temporary delay due to high traffic. In this case, please contact support.

Yes, the withdrawal service at pok99 runs 24 hours a day, seven days a week. Whether it is night or morning, Friday or a holiday — you can submit a withdrawal request at any time. Processing is usually completed within 10 to 45 minutes.

The wagering requirement for the pok99 welcome bonus is 20 times the bonus amount (on the bonus only — the deposit is not included). Example: if you receive a ৳1,200 bonus, bonus winnings become withdrawable after completing ৳24,000 in wagers. After meeting the requirement, the minimum withdrawal amount is ৳500.

The minimum withdrawal amount at pok99 is ৳500. Requests for less than this amount are not accepted. This minimum limit is the same for all methods — bKash, Nagad, Rocket or Upay. Withdrawals must be made to a wallet registered in your own name.