pok99's Privacy Policy
The security of your personal information is our highest priority. Through SSL encryption and strict data management, pok99 always ensures your privacy.
Introduction & Scope
This Privacy Policy ("Policy") provides a detailed description of how pok99 collects, processes, stores, and protects the personal information of users of the pok99 platform. This Policy applies to the pok99.lat website and all of its associated services.
When you use pok99's services, register, or contact us, you are considered to have given your consent to the methods of data use described in this Policy. Please read this Policy carefully and contact our support team for any questions.
pok99 believes that your personal information belongs only to you. We do not sell or improperly share your information with any third party. Our goal is to keep you fully informed about our data practices with the highest level of transparency.
1. What Information We Collect
pok99 collects the information necessary to provide its services, manage accounts, and ensure security. The types of information collected are listed below by category.
Registration & Identity Information
Information we collect when you create an account:
- Full name and date of birth
- Email address and mobile number
- Username and password (in encrypted form)
- Documents submitted for identity verification
Financial & Transaction Information
Information collected to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile wallet numbers
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Source verification information where applicable
Usage & Activity Information
Information collected automatically while using the platform:
- IP address and device identifiers
- Browser type and operating system
- Activity logs and session data on the platform
- Gaming history and preferences
Communication Information
Information provided when seeking support or contacting us:
- Records of live chat conversations
- Email content and dates
- Details of complaints and requests
- Responses to surveys or feedback forms
2. How We Use Your Information
Collected information is used only for the legitimate purposes listed below. pok99 never uses your information for unethical or unauthorized purposes.
Service Delivery & Operations
Your information is used to create and manage your account, process transactions, provide gaming services, and ensure customer support. This is essential for the smooth operation of all services, from the ৳300 minimum deposit through to pok99 login.
Identity Verification & Fraud Prevention
We conduct identity verification processes to maintain account security and to prevent fraud, money laundering, and other illegal activities. Information collected for this purpose is used solely for verification and is stored securely.
Responsible Gaming Monitoring
We promote responsible gaming by monitoring players' gaming patterns. If concerning patterns appear in a player's activity, we may reach out to offer support. The goal of this activity is to ensure your protection and well-being.
Communications & Notifications
Your provided email and mobile number are used to share important account updates, security alerts, transaction confirmations, and relevant service information with you. For marketing communications, you will have the option to opt out at any time.
3. Information Sharing & Disclosure
pok99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers. This information is used solely for processing transactions.
Legal Obligations
Information may be disclosed where necessary to comply with valid requests from law enforcement agencies, court orders, or directions from regulatory bodies.
Technology Service Providers
Technology partners that assist in operating the platform (hosting, security analytics) receive limited access to information under strict confidentiality agreements.
4. Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. pok99 uses cookies to maintain login sessions, remember your preferences, improve platform performance, and ensure security. Some services may not function properly without cookies.
Types of Cookies
- Essential Cookies: For login sessions, security tokens, and core platform functionality.
- Functional Cookies: For language preferences, display settings, and personalization.
- Analytical Cookies: Anonymous data collection to understand and improve platform usage.
You can control or delete cookies from your browser settings, though this may affect the functionality of some services.
5. Data Security Measures
pok99 maintains industry-standard technical and administrative measures to protect your personal information.
Technical Protections
- SSL/TLS encryption — all data transmissions are secured
- Encryption of stored data
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-factor authentication availability
Administrative Protections
- Limited staff access — on a need-to-know basis
- Employee privacy and security training
- Incident response plan for data breaches
- Strict confidentiality agreements with third parties
- Regular review and updates of security policies
While we apply the highest security measures, no method on the internet is 100% secure. If you notice any suspicious activity, please contact us immediately.
6. Data Retention Period
Active Account Data
pok99 retains necessary information for as long as your account remains active. This is required to maintain service continuity, account history, and transaction records.
Data After Account Closure
Even after an account is closed or deactivated, certain information is retained to meet legal and regulatory requirements. In particular, financial transaction records, identity verification documents, and anti-money laundering compliance information are retained for the applicable legal period.
Data Deletion
After the legal retention period has passed, pok99 securely deletes or anonymizes data. To request data deletion, please contact our support team. Due to legal requirements, some data may not be immediately deletable.
7. Your Rights & Choices
pok99 believes you have the right to control your personal information. Your key rights are outlined below:
Right to Access
You may request to know what information we hold about you. A reasonable amount of time may be needed to process this request.
Right to Correction
You may request correction of any inaccuracies in your information. Many details can be updated directly from your account settings.
Right to Deletion
You may request deletion of your information, except where legal obligations apply. Identity verification is required before this takes effect.
Right to Object to Processing
You may object to the use of your information for specific purposes, and in particular you may opt out of marketing communications.
Right to Data Portability
You may request a copy of your information in a structured, commonly used format.
Right to Withdraw Consent
You may withdraw consent previously given at any time. However, activities carried out before the withdrawal will remain valid.
8. Protection of Minors
Age Restriction Policy
pok99 services are for those aged 21 and above only. We do not knowingly collect any information from minors. Age verification is a mandatory step in the registration process.
If we become aware that a minor's information has been collected, that account will be immediately closed and the associated information will be deleted. If a guardian believes their minor child has opened an account, please contact us.
9. Policy Changes & Updates
Update Process
pok99 may update this Privacy Policy from time to time. The Policy may be revised due to changes in services, the adoption of new technologies, or legal requirements. The "Last Updated" date displayed at the top of the Policy indicates the date of the most recent revision.
For significant changes, we will send a notification to your registered email or clearly announce it on the platform. Continued use of pok99 after a change is made will be considered acceptance of the new policy. It is therefore advisable to review this page regularly.
10. Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us. pok99's support team is always ready to assist in both Bengali and English, seven days a week, 24 hours a day.
Live Chat: 24/7 instant support
Email: [email protected]
Identity verification may be required to process data rights requests. After a request is submitted, pok99 will respond within a reasonable time.
pok99 is committed to protecting your privacy. Our goal is to create a safe and transparent platform where you can enjoy gaming with complete confidence. Visit the pok99 Login page to access your account, and contact our live chat for any support you need.